“Stopped to prevent damage of losing images, because images don’t exist.”

Product images loss prevention

When importing images to Shopify for Products or Collections, the app has a safeguard mechanism that prevents you from accidentally deleting images, if new image URLs don’t exist.

If you update an existing item, and it turns out that the image URL is not valid or image doesn’t exist there, then the import will stop with an error:

Stopped to prevent damage of losing images, because images don’t exist. If you still want to proceed, you can switch this safeguard off in Options before pressing Import button.

What to do when this happens?

That means that there is at least one image that Shopify was not able to download for some reason – either it’s not existing, or the URL is not valid, or it’s too big for Shopify to import.

Ideally, you would need to open the Import Results file and check the Import Comment column of the last lines to see, which images have problems. That will give you a clue of where the problem is, and you can solve that in the original import file, and repeat the import.

How to disable this safeguard?

If you are updating existing items, and you are sure that some images might not exist (e.g. when importing images by guessing their URLs), then you might want the import not to stop when an image is not imported. You can switch that off in the Options button, which appears after you upload the file, but before you press the Import button.

Shopify - Stop if images cannot be downloaded for updated itemsRemove the checkbox for “Stop if images cannot be downloaded for updated items” – then the import will not stop and will just continue even if images don’t exist.

When doesn’t it stop?

When importing new items, then the app will not stop in this case, because there is no potential harm you can do if no images exist. But still, if images will not be found, it will either have Failed status, or it will be OK, with a Warning in the Import Comment column that tells, which images was not possible to import.

Bulk import images to Shopify from your computer

Shopify bulk images - too many images

When you bulk import images to Shopify for Products or Collections, you need to provide image URL in the “Image Src” column.

But what if you have those images only on your computer? Then they don’t have URL because URL is only for images that are hosted online.

Your goal is to host your images online so that you get the URL for each image.

Manual option: upload to Shopify Files section

The default way of getting images uploaded to Shopify is through the Shopify Admin: “Settings -> Files” section. And then copy-paste each URL to your import file.

While this may work for 100 images, it’s not too easy when you have a lot more, even thousands of images.

Images in Shopify Admin

Bulk upload images to Excelify.io image server

The bulk way of uploading images to Shopify is provided by Excelify.io image server. That will allow you to upload unlimited volumes of images directly from your computer, and instantly get them as URL to use in your bulk imports.

When you request the image server, you will get the instructions that will look like this.

Assuming that <your-store-folder> is “test”.


  1. Install the CrossFTP application, free version, to your desktop: http://www.crossftp.com
  2. Open CrossFTP
  3. Open “Site Manager” under File -> Connect
    • Protocol: S3/HTTPS
    • Label: <Whatever name you want to give for this connection>
    • Host: s3.amazonaws.com
    • Port: 443
    • Access Key: ***************
    • Secret: ***************
    • Remote Path: /excelify-images/test
  4. Press “Apply” and “Connect”
  5. You will see all your images here.
  6. You can create subfolders there as you like.

Your files will appear on this URL:


When you connect the first time, you should see there one test file: airplane.png

The URL for this file is respectively:

Instructions in details

1. Install the CrossFTP application, free version, to your desktop: http://www.crossftp.com/download.htm

Shopify images bulk upload from desktop - CrossFTP downloadYou have a few options how to download the CrossFTP app.

The default way is to download the version that matches your operating system – Windows, MacOS, or Linux.

If you are having the computer that doesn’t allow installing new apps from the internet, you can use the Web Start to launch the CrossFTP directly from the web browser. Or you can download the Portable version to still have it on your computer, but it will not require installing.

2. Open CrossFTP

When opened for the first time, CrossFTP will look like this:

Shopify images - opened CrossFTP first time

3. Open “Site Manager” under File -> Connect

To open the Site Manager, click File, and then Connect.

The Site Manager will open with a new clean form to enter the connection details. Fill those fields one by one, with details provided in the instructions, so that you end up with filled form like this:

Shopify bulk images - connect to image server with CrossFTP

After you will enter and Apply to save your connection details, those will be saved and you will not have to enter them again.

4. Press “Apply” and “Connect”

You will now be connected to your image server. It will look like this:Shopify bulk upload images - connected to image file server

On the left side, you see files and directories on your computer.

On the right side, you see the files and directories on the image server.

There should be already one image on the server with name airplane.png. That is a test image, so you know that you are connected.

Now you can drag & drop files and folders from your computer (left side) to the image server (right side), and it will start uploading them. The upload should be very fast – it can upload at about 5’000 typical images per hour.

When uploading images, you will see the upload queue in the left bottom section of the app – like this:

Shopify bulk upload images - upload in progressWhile image uploading is in progress, you can press the Refresh icon on the top to see what has already been uploaded. In the status bar at the middle of the window, you can see the count of images that are already uploaded. That way you can get a clue of how far the overall upload is progressed.

How to get URLs for uploaded files?

Ideally, before uploading, you want to name your image files in such a way that you can calculate the image names from the product data you have.

One way is to give image names to match the SKU number. For example, if your Variant SKU for a product is ABC-123, then you want your image file to be named like ABC-123.jpg.

Another way is to give image names to match the Handle of the Product or Collection. For example, if your Handle is tshirt-red-slim-fit, then your file name should be tshirt-red-shim-fit.jpg.

That way you will be able to guess the image URLs by knowing your SKU or Handles. Then you can use the Excel formula to concatenate the pieces to make up your URL.

Guess the image URL from SKU

If you have SKU in the Excel column A, then the formula to calculate the image link for Product “Image Src” column is:


Notice the <your-store-folder> part of the formula – you need to replace that with your store folder, which is the folder name that comes after the /excelify-images folder.

Many images per SKU or Product

Sometimes you need to have more than one image per SKU or per product.

You can then name your images by adding numbers to the end.

For example, if your SKU is ABC-123, then you can create images with names ABC-123-1.jpgABC-123-2.jpgABC-123-3.jpg, and so on.

Then your formula for the Product “Image Src” column will be like this:

="https://s3-us-west-2.amazonaws.com/excelify-images/<your-store-folder>/"&A2&"-1.jpg ; "&
"https://s3-us-west-2.amazonaws.com/excelify-images/<your-store-folder>/"&A2&"-2.jpg ; "&

Again, you need to replace the <your-store-folder> with your store folder.

Notice that now in the Image Src cell you will have three images, separated by ; (semicolon). That import will work because the app allows you to import several images from the same row. For more details about that feature, read the tutorial how to import several images from the same row.

Different products might have a different count of images. You don’t have to worry about that because if the image will be missing from the URL, it can still skip it and continue importing only images that really exist. To enable that feature, read the “Stopped to prevent damage of losing images. In Options you can switch this safeguard off.” tutorial.

How to get the list of all uploaded image files into Excel?

If you just want to get the list of uploaded images to the Excel table, so that you can then put the links where you need them, you can copy-paste them from CrossFTP app to Excel.

To do it, select all uploaded images on the server, and press Ctrl+C on the keyboard (Cmd+C on MacOS). That will have all your image file list copied. Then go to Excel and paste the list of images.

The pasted list of images in Excel will look like this:

Shopify bulk import images - paste image links to ExcelNow, to make the full image URL of those images, you can use the formula like that:


Potential issues with uploading images and how to solve them

If you find yourself on the empty server

Shopify bulk image upload - empty serverNotice in the address bar at the top – where you are located. If you see you are at the /excelify-images folder, then most likely you have entered the [..] folder (which takes you one level up), or you have pressed the backspace on the keyboard (which also takes you one level up). There, one level up, is an empty void of nothingness, because it’s outside of your image folder. Now you need to go back to your store image folder. The easiest way to do it is to connect again.

Press File, and Connect to bring up the Site Manager. Find your saved connection there, and click Connect. It should connect you again to the image server, and you should see your images again.

If that still doesn’t help, then please check the Remote Location field in the Site Manager. It should be /excelify-images/<your-store-folder>.

If that doesn’t help either, please, contact Excelify.io Support.

If your internet got disconnected or CrossFTP closed while upload was not finished

The CrossFTP app is robust enough to be able to continue uploading images from where it left off, in case you lost the internet connection or had to close the app.

When you will open the app again, it will offer you to continue uploading, like this:

Shopify bulk image upload - continue uploading after disconnectThere you need to press the Restore button. It will restore the “queue” of files that still need to be uploaded.

After pressing Restore, you will again see the queue of files in the left bottom section. Click on that queue and press Ctrl+A (or Cmd+A on MacOS) to select all items. Then right-click with the mouse there and select Start Transfer. That will continue uploading images from where you left off.Shopify bulk upload images - image upload queue


How to gain access Excelify.io image server?

  1. Install the “Bulk Import Export Update with Excel” app to your Shopify Store.
  2. Activate the Enterprise Plan (you need this plan to use image server).
  3. Request your image server by contacting Support.

How to import several product images from one row?

Shopify several images for product (with video)

So you are in this situation when you have to import several product images, but you hate to copy rows?

Here’s how you import several images per Product as one row – by separating image URLs with ; (semicolon).

Step 1: Prepare Import File With Several Product Images

Prepare your import file, where you have one row per Product, and put all your images in the same “Image Src” column, delimited by ; (semicolon).

For example:

https://i.com/image-1.jpg ; https://i.com/image-2.jpg

To change images for a Product in this way, you need at minimum the following columns in your import file:

  • ID (or Handle)
  • Image Src

Shopify import several product images separated by semicolon

Step 2: Import That Excel File With Images

Import that with Bulk Import Export Update with Excel app.

Shopify Product several images import

Step 3: View Imported Images

Shopify imported several images delimited by semicolon

Good To Know

  1. You can have up to 250 images per Product.
  2. You can add, replace and update images for products the same way.
  3. You can combine both image import methods – have them as several rows, and split by ; (semicolon) in the same cell. As visible in the example image with Product “Jumping Dog”.
  4. Remember to give name for sheet “Products”, so that it knows which sheet contains Products import.
  5. You can update many Product fields at once with the same import file – just put them as additional columns.


Where To Go From Here?

  1. Install the Bulk Import Export Update with Excel app from Shopify AppStore and try bulk update for Free on your own store.
  2. If you want to know more about this app, look the How it works? tutorial and video.
  3. Read the detailed Field Descriptions.
  4. Read other Tutorials.
  5. If you are not sure how to prepare the import file, ask our Support, we will teach you, or do that for you.